Eligibility
Refund eligibility depends on the purchase method, billing date, service usage, and applicable consumer law.
Before requesting
Check trainer status, supported game versions, and installation guidance. Support can help resolve compatibility or activation issues.
How to request a refund
Submit the account email, order reference, purchase date, and reason through Support. Do not include payment card details.
Processing
Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary.